Frequently Asked Questions
Everything you need to know about shopping at PEP Store
What are your shipping options and delivery times?
We offer standard and express shipping. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all tags attached to qualify for a full refund.
Which payment methods do you accept?
PEP Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery windows vary by destination and are calculated at checkout.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM.